Where are you located?

Our facility is located in Northeastern Pennsylvania, in the beautiful and historic city of Tamaqua, Pa. (map)

Do you have any parts warranty?

30 day standard parts warranty is given on ALL parts. To view our complete parts warranty information, please view our warranty information page.

What type of payment methods are accepted?

We accept Visa, Master Charge, Discover, and American Express whether you come in or via the telephone, email and fax and check or money orders via mail. Personal checks may take between 3 and 7 days to clear our financial institution and we cannot ship your part until we have bank clearance.

How do you ship?

Smaller, lighter parts such as starters, tail lights, grilles etc. will usually ship via UPS, FedEx or DHL. Sometimes we use the USPS to ship smaller parts such as heater controls and marker lenses but using the USPS for us is pretty rare because they do not automatically include insurance to the shipment and we send ALL packages insured to you. Engines, transmissions, axle assemblies and most body panels and custom cuts require a commercial address for shipping because these parts need to be shipped via a freight transport like R&L Carriers, ABF, USA Freight, etc. and freight companies typically do not ship to residential addresses. If you have a home-based business, we do NOT consider that a commercial address and if you have us freight an item to you residentially, you WILL be charged the additional amount the freight company charges us for non-commercial deliveries.

Can you overnight my part to me?

No. It is asking entirely too much to expect members of our staff to take an order, dismantle the part from the vehicle, test, pack, label and ship the item by 1 pm so please do not ask.

How long before I receive my part after I place an order?

Three to five days is standard shipment transit times however, we do NOT guarantee them to arrive within any specific time frame. If you do not receive your part within eight to ten days PLEASE give us a call and we will track the item to make sure it is not lost in the country somewhere. Some items arrive quicker than others, especially if the item we had here proved to be defective, yes, sometimes that happens, and we need to buy the part out. If we purchase the part from one of our suppliers on your behalf, it is shipped directly to you from them and sometimes this speeds the shipping process up, but not always. Sometimes this can actually slow shipment times down because the part may have to travel a further distance to reach you. Please understand that we have no control over shipments once they leave our facility and we ask that you wait a minimum of FIVE business days BEFORE contacting us to inquire about tracking information or whereabouts of your order.

If I receive my part and it is defective or wrong, what should I do?

Call us IMMEDIATELY! Please do NOT call anyone until you've spoken with your salesman and he/she will instruct you as to what to do next. Once you've alerted a member of our sales staff about the problem, you must also submit your claim IN WRITING within ten business days. Please do NOT send the part ANYWHERE until authorization is given to you to do so. If the part you receive is defective or wrong, it will be replaced with another unit and the unit that is bad will be call-tagged and returned for inspection, it's as simple as that. If the part is scheduled for call-tag return, you may speed the claim process by as much as four days by returning the item at your expense provided you inform us of your intention first.

If I ordered a color specific part, can I return it if it does not exactly match my vehicles color?

No. Color matching has become increasingly more difficult and our staff cannot research vehicle colors. We will work with you on similar matching, but exact color correctness is NOT guaranteed.

This page is updated as needed and as questions become more frequently asked so please check back again if the question you have has not been addressed here or email us your question and maybe we'll add it to our FAQ page!